Shipping & Returns
Due to the handmade nature of our FuRmanity products, please expect a two week wait for your order to ship. If you are in a hurry, contact us and we can see if there is a way to rush your order with our seamstress.
We ship orders Monday through Friday. At checkout you have a choice as to what method you want to use: UPS, USPS, DHL. If we can get your order to you faster or cheaper than the shipping option you chose, we have the right to ship by the better method. This often saves the customer money or gets them their order sooner.
All FuRmanity orders come with insurance coverage against loss and damage. If an item shows it was delivered carriers will not honor an insurance claim.
We are confident that you will love your new FuRmanity vegan fur products and that's why we offer a 100% happiness guarantee! If you find that your order is not what exactly what you want, we will accept your return and offer you a full refund plus half of the shipping costs.
We do not offer refunds on custom made orders. Through photos or videos, we will confirm with you that your custom order is exactly what you want before we ship it.
We do our very best to accurately describe our products and include image that show the color accurately. Please know that monitor calibration may alter the hue of images from computer to computer. Our technology is professionally calibrated so our images are as accurate as possible. And as with the mystifying white & gold or blue and black test, people can see colors differently based on their own genetic makeup.
You must get pre-approval for an exchange or return by emailing us at email@example.com. The pre-approval process must be initiated by the buyer within 5 days of receiving the item. You must ship the unused item back within 5 days of receiving the approval for exchange/return. If we find that the item has been used or washed and cannot be resold we will deny the refund.
Custom Photo Props LLC
699 Versailles Road
Silver Creek, NY 14136